Operator of the National Emergency Call Answering Service
Buyer: Department of the Environment Climate and Communications
- Published
- 31 January 2024
- Lots
- 1
- Notice number
- 00064811-2024
- Official source
- Official source
CPV codes
- 64200000Servicios de telecomunicaciones
- 32522000Equipo de telecomunicaciones
- 72222300Servicios de tecnología de la información
- 79512000Centro de llamadas
Description
The current contract for the operation of the Emergency Call Answering Service (ECAS) expires on the 24th of November 2025. The Department of the Environment, Communications and Climate (DECC) intends to undertake a Procurement process in early Quarter 2, 2024 to appoint a service provider to operate the ECAS. The ECAS is responsible for answering all emergency communications, providing a vital link between the individual contacting the ECAS and the Emergency Services which include Garda, Fire, Ambulance and the Irish Coast Guard (IRCG) or, in emergencies involving aircraft, the Irish Aviation Authority (IAA). Emergency communication is defined in the S.I. No. 444/2022 as communication by means of interpersonal communications services between an end-user and the Public Safety Answering Point (PSAP) with the goal to request and receive emergency relief from emergency services. The role of ECAS is to establish which Emergency Service is being requested and the location of where the Emergency Services are required to attend for the purpose of routing the call to the most appropriate Emergency Services Control centre.
Frequently asked questions
- Who is the buyer of this tender?
- The contracting authority is Department of the Environment Climate and Communications (European Union).
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