Operator of the National Emergency Call Answering Service
Department of the Environment Climate and Communications
Closed. Submission deadline: 24 March 2025. Estimated value: €60,500,000.
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Amounts and figures
Description
In advance of the expiration of the current contract for the operation of the Emergency Call Answering Service (ECAS) on 24 November 2025, the Department is undertaking this Procurement for the appointment of a new entity or entities to operate the ECAS. Although the Current Contract is due to expire on 24 November 2025, there are provisions in the Current Contract to allow for the Minister to extend the contract for a further two (2) years. The ECAS is responsible for answering all emergency communications, providing a vital link between the individual contacting the ECAS and the Emergency Services which include Garda, Fire, Ambulance and the Irish Coast Guard (IRCG) or, in emergencies involving aircraft, the Irish Aviation Authority (IAA). Emergency communication is defined in the S.I. No. 444/2022 as communication by means of interpersonal communications services between an end-user and the Public Safety Answering Point (PSAP) with the goal to request and receive emergency relief from emergency services. The role of ECAS is to establish which Emergency Service is being requested and the location of where the Emergency Services are required to attend for the purpose of routing th…
Official publications
| Medium | Reference | Date |
|---|---|---|
| TED | 00116620-2025 | 21 February 2025 |
| OJS | 37/2025 | 21 February 2025 |
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Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 24 March 2025, 17:00. Check the official source, as dates can be modified.
- What is the estimated value of this tender?
- The estimated value published by the buyer is €60,500,000.
- Who is the buyer of this tender?
- The contracting authority is Department of the Environment Climate and Communications (European Union).
- How can I bid for public tenders in the European Union?
- Bids are submitted through the official public procurement portal in the European Union. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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