Operation of the Europe Direct Contact Centre
European Commission, DG JRC - Joint Research Centre
Closed. Submission deadline: 23 April 2025.
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Amounts and figures
Description
Operation of a contact centre, which answers enquiries from citizens on behalf of the Commission. The Europe Direct Contact Centre has operated since 2001 with successive framework contracts. An online information session will be organised on 12 December 14h. For details, please check the communication tender opportunities page of the European Commission: https://commission.europa.eu/funding-tenders/find-calls-tender/tender-opportunities-department/tender-opportunities-communication_en#open-calls-for-tender
Award criteria
| Type | Criterion | Weight |
|---|---|---|
| Quality | Please consult the procurement documents. | — |
| Price | Please consult the procurement documents. | — |
Participation requirements
- Please consult the procurement documents.
- For the full list of exclusion grounds please consult the procurement documents.
Modifications
- Emergency extension of submission deadline caused by possible technical issues reported by tenderers during submission of tenders.
Official publications
| Medium | Reference | Date |
|---|---|---|
| TED | 00260911-2025 | 23 April 2025 |
| OJS | 79/2025 | 23 April 2025 |
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Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 23 April 2025, 16:00. Check the official source, as dates can be modified.
- Who is the buyer of this tender?
- The contracting authority is European Commission, DG JRC - Joint Research Centre (European Union).
- How can I bid for public tenders in the European Union?
- Bids are submitted through the official public procurement portal in the European Union. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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