Managed Business Process Services to Support SEAI Programmes
- Published
- 20 January 2025
- Estimated value
- €37,000,000
- Procedure
- Open procedure
- Lots
- 1
- Notice number
- 00036982-2025
- Reference
- ab102d08-d9af-45c5-b6d3-d91670744983
- Official source
- Official source
CPV codes
- 72253100Servicios de unidad de asistencia
- 79000000Servicios a empresas: legislación, mercadotecnia, asesoría, selección de personal, imprenta y seguridad
- 79342300Servicios al cliente
- 79400000Servicios de consultoría comercial y de gestión y servicios afines
- 79410000Servicios de consultoría comercial y en gestión
- 72253200Servicios de apoyo a sistemas
- 79500000Servicios de ayuda en las funciones de oficina
- 79512000Centro de llamadas
Description
The objective of this Request For Tender is to identify a suitably skilled and experienced multi-disciplined customer and business process services provider that will operate in partnership with SEAI to support the effective delivery of SEAI programmes in line with SEAI’s values of being Passionate, Courageous, Innovative, Trusted, Experts and Collaborative. For further information please see the Request for Tender published at www.etenders.gov.ie
Award criteria
- Quality — Award Criteria 1: Demonstrated understanding of the context of the work and SEAI’s requirements.
- Quality — Award Criteria 2: Quality and Merit of the Tenderer´s General Organisational Capability to Deliver the Services.
- Quality — Award Criteria 3: Quality and merit of the proposed approach to delivery of services as set out in the requirements.
- Quality — Award Criteria 4: Quality and merit of the proposed approach to Transition, mobilisation, exit and Risk management.
- Quality — Award Criteria 5: Quality and merit of the proposed service approach to resourcing and operational structure and proposed Personnel & Management Operations team
- Quality — Award Criteria 6: Continuous Improvement and Innovation: Tenderers should demonstrate their ability to innovate and improve service delivery, efficiency, effectiveness, whilst reducing costs,…
- Cost — Coat of Service
Awards
| Awarded to | Amount | Date |
|---|---|---|
| Fexco Limited | €27,406,028 | — |
Official publications
- TED · 00036982-2025 · 20 January 2025
- OJS · 13/2025 · 20 January 2025
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- Provision of Expert Services in support of SEAI’s Research and Policy Insights Directorate.
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is €37,000,000.
- Who is the buyer of this tender?
- The contracting authority is Sustainable Energy Authority of Ireland (European Union).
- How can I bid for public tenders in European Union?
- Bids are submitted through the official procurement portal of European Union. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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