Kommungemensamt system för service och support (Service Management) som molntjänst
Awarded. Estimated value: 35,000,000 kr.
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Amounts and figures
Description
Upphandlingen avser ett kommungemensamt system för service-, support och ärendehantering som molntjänst till Örebro kommun. Systemet ska initialt klara 500–900 handläggare /agenter, men antalet kan komma att behöva utökas över tid till maximalt 2500 handläggare. Därtill kommer ska det även vara möjligt för Örebro kommun att köpa tillhörande konsulttjänster och utbildningar i systemet.
Lots (5)
| Lot | Description | CPV code | Amount |
|---|---|---|---|
| 1 | Kontraktsvillkor/Ramavtalsvillkor | 79420000 Management-related services | 35,000,000 kr |
| 2 | Krav på varan/tjänsten | 79420000 Management-related services | 35,000,000 kr |
| 3 | Tilldelningskriterier | 79420000 Management-related services | 35,000,000 kr |
| 4 | Administrativa villkor | 79420000 Management-related services | 35,000,000 kr |
| 5 | Informationsfrågor | 79420000 Management-related services | 35,000,000 kr |
Award criteria
| Type | Criterion | Weight |
|---|---|---|
| Price | . | — |
Awards
| Lot | Awarded to | Amount | Date |
|---|---|---|---|
| 1 | — | — | |
| 2 | — | — | |
| 3 | — | — | |
| 4 | — | — | |
| 5 | — | — |
Official publications
| Medium | Reference | Date |
|---|---|---|
| TED | 00362284-2025 | 5 June 2025 |
| OJS | 107/2025 | 5 June 2025 |
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is 35,000,000 kr.
- Who is the buyer of this tender?
- The contracting authority is Örebro kommun (European Union).
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- Bids are submitted through the official public procurement portal in the European Union. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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