Kommungemensamt ärendehanteringssystem för kundsupport och felanmälan
Awarded to Tele2 Sverige Aktiebolag. Estimated value: 4,000,000 kr.
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Amounts and figures
Description
Örebro kommun har som mål införskaffa ett ärendehanteringssystem för följande verksamhetsområden: • Park & Gata, Teknik- och Serviceförvaltningen • Servicecenter för extern service (medborgare) och Kommunsupport för intern service (medarbetare), Kommunstyrelseförvaltningen
Lots (3)
| Lot | Description | CPV code | Amount |
|---|---|---|---|
| 1 | Kontraktsvillkor/Ramavtalsvillkor | 72000000 IT services: consulting, software development, Internet and support | 4,000,000 kr |
| 2 | Leverantörsprövning | 72000000 IT services: consulting, software development, Internet and support | 4,000,000 kr |
| 3 | Administrativa villkor | 72000000 IT services: consulting, software development, Internet and support | 4,000,000 kr |
Award criteria
| Type | Criterion | Weight |
|---|---|---|
| Quality | Tilldelningskriterier avseende både användbarhet och angivna krav enligt förfrågningsunderlaget. | — |
| Quality | Enligt förfrågningsunderlaget. | — |
| Quality | Användarbarhet | — |
Awards
| Lot | Awarded to | Amount | Date |
|---|---|---|---|
| 1 | Tele2 Sverige Aktiebolag | 4,400,000 kr | 24 January 2025 |
| 2 | Tele2 Sverige Aktiebolag | 4,400,000 kr | 24 January 2025 |
| 3 | Tele2 Sverige Aktiebolag | 150 kr | 24 January 2025 |
Bidders
- Tele2 Sverige Aktiebolag
- Flexite AB
- Lime Technologies Sweden AB
- AGIO System och Kompetens i Skandinavien AB
Official publications
| Medium | Reference | Date |
|---|---|---|
| TED | 00099302-2025 | 13 February 2025 |
| OJS | 31/2025 | 13 February 2025 |
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is 4,000,000 kr.
- Who is the buyer of this tender?
- The contracting authority is Örebro kommun (European Union).
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