IT3507C- CFT for the Provision of a Customer Support Software and Ticketing System for the Education Shared Business Services (ESBS)
Education Procurement Service (EPS)
Closed. Submission deadline: 28 April 2026. Estimated value: €400,000.
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Amounts and figures
Description
Education Shared Business Services ESBS is now seeking proposals from qualified tenderers for the supply, installation, configuration, and support of a Customer Support Software and Ticketing System. ESBS currently has five business units Higher Education Payroll Shared Services, ETB Apprentices and Learners, ETB Payroll, ETB Finance, ETB Data and Reporting Each Business unit operates independently and has unique workflows, processes, and support structures. Therefore, it is essential that the chosen software provides individual, configurable instances for each business unit, allowing for tailored configurations without compromising the consistency or integrity of the underlying platform. The system will be a single helpdesk software platform that can be deployed across all Five business units. This approach ensures operational flexibility for each business unit while maintaining platform consistency and leveraging shared IT resources efficiently in ESBS.
Modifications
- The revised submission date and time is 28th April 2026 at 14:00 hrs. Please ensure all submissions are made by the updated deadline.
Official publications
| Medium | Reference | Date |
|---|---|---|
| TED | 00276147-2026 | 22 April 2026 |
| OJS | 78/2026 | 22 April 2026 |
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Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 28 April 2026, 14:00. Check the official source, as dates can be modified.
- What is the estimated value of this tender?
- The estimated value published by the buyer is €400,000.
- Who is the buyer of this tender?
- The contracting authority is Education Procurement Service (EPS) (European Union).
- How can I bid for public tenders in the European Union?
- Bids are submitted through the official public procurement portal in the European Union. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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