IT3507C- CFT for the Provision of a Customer Support Software and Ticketing System for the Education Shared Business Services (ESBS)

Published

23 March 2026

Submission deadline

21 April 2026

Estimated value

€400,000

Place of performance

IE061

Procedure

open

Lots

1

Notice number

00198608-2026

Reference

778855b5-5235-4355-bc65-17cf341dfdc4

Official source

Official source

CPV codes

• 72253000Servicios de unidad de asistencia y de apoyo
• 48445000Paquetes de software de gestión de relaciones con el consumidor
• 72260000Servicios relacionados con el software
• 72268000Servicios de suministro de software

Description

Education Shared Business Services ESBS is now seeking proposals from qualified tenderers for the supply, installation, configuration, and support of a Customer Support Software and Ticketing System. ESBS currently has five business units Higher Education Payroll Shared Services, ETB Apprentices and Learners, ETB Payroll, ETB Finance, ETB Data and Reporting Each Business unit operates independently and has unique workflows, processes, and support structures. Therefore, it is essential that the chosen software provides individual, configurable instances for each business unit, allowing for tailored configurations without compromising the consistency or integrity of the underlying platform. The system will be a single helpdesk software platform that can be deployed across all Five business units. This approach ensures operational flexibility for each business unit while maintaining platform consistency and leveraging shared IT resources efficiently in ESBS.

Frequently asked questions

What is the deadline to bid for this tender?

The submission deadline is 21 April 2026. Check the official source, as dates can be modified.

What is the estimated value of this tender?

The estimated value published by the buyer is €400,000.

Who is the buyer of this tender?

The contracting authority is Education Procurement Service (EPS) (European Union).