IT3170C - RFT for the Provision of a Student Enquiries and Case Management System for Trinity College Dublin
- Published
- 2 June 2025
- Place of performance
- IE061
- Procedure
- Open procedure
- Lots
- 1
- Notice number
- 00355176-2025
- Reference
- e41217ae-78d5-4e07-8a08-6e76e31721f7
- Official source
- Official source
CPV codes
- 72222000Servicios de planificación y revisión estratégica de sistemas de información o de tecnología de la información
- 72212190Servicios de desarrollo de software educativo
- 72267100Mantenimiento de software de tecnología de la información
- 72212600Servicios de desarrollo de software de bases de datos y de funcionamiento
- 72212732Servicios de desarrollo de software de seguridad de datos
- 72300000Servicios relacionados con datos
- 72315000Servicios de gestión de redes de datos y servicios de apoyo
Description
Trinity College Dublin invites tenders for the supply, implementation, maintenance, and support of a SaaS-based Enquiry Management and Case Management service. The proposed implementation must be able to meet timelines and supplier must have experience in the sector. The new platform should be available for immediate use and legacy information should be available for querying and reporting. The new Enquiry and Case Management System must integrate with key University systems, allowing efficient data flows. The proposed solution must provide efficient, integrated workflows and facilitate different users and offer an intuitive online interface and the use of AI. The Academic Registry is the largest user of the current enquiry management system in the University, with approximately 100,000 enquiries annually. SID Case Management is the operational management tool for the Disability Service The current system is an on-premises deployment of SID (Student Information Desk – Tribal Product). The proposed Enquiry Management and Case Management system to fully replace this. Specifically, it must enhance the management of student enquiries and cases, improve efficiency, communication, and us…
Award criteria
- Quality — Quality @ 85%
- Cost — Cost @ 15%
Awards
| Awarded to | Amount | Date |
|---|---|---|
| iService Solutions Ltd | €327,741 | — |
Official publications
- TED · 00355176-2025 · 2 June 2025
- OJS · 104/2025 · 2 June 2025
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