IT3170C - RFT for the Provision of a Student Enquiries and Case Management System for Trinity College Dublin
Education Procurement Service (EPS)
Awarded to iService Solutions Ltd for €327,741.
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Amounts and figures
Description
Trinity College Dublin invites tenders for the supply, implementation, maintenance, and support of a SaaS-based Enquiry Management and Case Management service. The proposed implementation must be able to meet timelines and supplier must have experience in the sector. The new platform should be available for immediate use and legacy information should be available for querying and reporting. The new Enquiry and Case Management System must integrate with key University systems, allowing efficient data flows. The proposed solution must provide efficient, integrated workflows and facilitate different users and offer an intuitive online interface and the use of AI. The Academic Registry is the largest user of the current enquiry management system in the University, with approximately 100,000 enquiries annually. SID Case Management is the operational management tool for the Disability Service The current system is an on-premises deployment of SID (Student Information Desk – Tribal Product). The proposed Enquiry Management and Case Management system to fully replace this. Specifically, it must enhance the management of student enquiries and cases, improve efficiency, communication, and us…
Award criteria
| Type | Criterion | Weight |
|---|---|---|
| Quality | Quality @ 85% | 85% |
| Cost | Cost @ 15% | 15% |
Awards
| Lot | Awarded to | Amount | Bids received | Date |
|---|---|---|---|---|
| LOT-0001 | iService Solutions Ltd | €327,741 | 9 | 20 March 2025 |
Official publications
| Medium | Reference | Date |
|---|---|---|
| TED | 00355176-2025 | 2 June 2025 |
| OJS | 104/2025 | 2 June 2025 |
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