IT2899C- Competitive Dialogue Procedure for Customer Relationship Management (CRM) System for the University Of Limerick (UL)
Education Procurement Service (EPS)
Awarded to Working Links for €9,000,000.
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Amounts and figures
Description
University Of Limerick aim to procure and implement a Strategic Customer Relationship Management (CRM) system within the university to enhance and maintain a consistent and seamless student experience across various departments and interactions. By leveraging advanced technology and data-driven strategies, the university aims to improve communication, streamline processes, and provide personalised support to students throughout their academic journey. A new strategic CRM system should enable the advancement of UL’s recruitment and admissions functions, as well as support the other stages in the student lifecycle from enrolment through to graduation.
Award criteria
| Type | Criterion | Weight |
|---|---|---|
| Quality | See Published Documents | — |
| Cost | See Published Documents | — |
Awards
| Lot | Awarded to | Amount | Bids received | Date |
|---|---|---|---|---|
| LOT-0001 | Working Links | €9,000,000 | 7 | 12 February 2025 |
Official publications
| Medium | Reference | Date |
|---|---|---|
| TED | 00467333-2025 | 17 July 2025 |
| OJS | 135/2025 | 17 July 2025 |
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is €9,000,000.
- Who is the buyer of this tender?
- The contracting authority is Education Procurement Service (EPS) (European Union).
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