IT Service Desk and Infrastructure Support Managed Service

Amounts and figures

Description

IT Service Desk and Infrastructure Support Managed Service The IBTS wishes to tender for an IT Managed Service Provider MSP to support its Systems, IT Infrastructure, 1st to 3rd Level help desk, basic network and security troubleshooting and other related services. The successful tenderer will be expected to locate L2 Deskside resources primarily in the National Blood Centre, but staff may be required to attend the other locations for scheduled tasks or to resolve incidents. The Service Provider will be expected to provide a 24 7 service desk, onsite deskside support, backoffice infrastructure support, basic IT stock management, and service management under a single managed service. The IBTS is seeking an experienced IT partner that can demonstrate a high level of technical expertise, the ability to innovate to drive service improvement and efficiency, and a commitment to work in partnership with the IBTS to help us provide a bestinclass IT service to our stakeholders. The MSP must accept ownership of all contacts through to resolution whilst effectively managing communications and escalations and must be capable of adjusting to future technical and service requirements. The scope …

Award criteria

Awards

Official publications

• Supply Delivery and Installation of Furniture and Related Services
  Published: 30 September 2026
• IBTS Cleaning tender (2 lots) GMP and Non GMP
  Published: 31 August 2026
• Procurement of Services for the Safe Removal, Transport and Disposal of a Caesium-137 Gamma Irradiation Sources
  Published: 24 July 2026
• MandE Consultancy Tender
  Published: 16 July 2026
• Travel and Expense Software System
  Published: 10 July 2026
• Label Printer Maintenance
  Published: 10 July 2026
• Mechanical Tender
  Published: 24 June 2026
• Supply Delivery and Installation of Furniture and Related Services
  Published: 22 May 2026
• Validation Technician Service
  Published: 8 May 2026
• MandE Consultancy Tender
  Published: 27 April 2026

Previous and next from Irish Blood Transfusion Service

• The Provision of a Managed SIEM and SOC solution — 5 May 2025
• Electrical Maintenance Services and Lighting Upgrade — 14 April 2025
• Network Switch Equipment and Ongoing Support Services — 14 March 2025
• Platelet Agitators — 27 February 2025
• LEAN Development — 25 February 2025
• Pension Services for the IBTS — 24 February 2025

Similar open tenders

• Support and Maintenance of NTA Dedicated Standalone ServiceNow Instances — deadline 5 November 2026
• Development and Implementation of the Back for Business Programme — deadline 4 November 2026
• Request (Call) for Tenders for the provision of a Maritime Data Analysis System. — deadline 6 November 2026
• Request for Tenders for the Provision of a Finance System to Royal Irish Academy — deadline 30 October 2026
• Integrated Human Resource Information System (HRIS) REPUBLISHED — deadline 5 November 2026
• Open Competition for the Brokensong Web Page creation 543 — deadline 9 November 2026

Frequently asked questions

Who is the buyer of this tender?

The contracting authority is Irish Blood Transfusion Service (European Union).

How can I bid for public tenders in the European Union?

Bids are submitted through the official public procurement portal in the European Union. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.

How can I find out about similar tenders when they are published?

Create an account at el-vinculo.com and we give you a free month and set up your company's filters — contract type, CPV codes, value and territory — so you are the first to know when new tenders like this one come out in the European Union. We email you as soon as one matching your profile is published, with the whole deadline ahead to prepare the bid.

No credit card · Sign up in 2 minutes.