Invitation to a market dialogue - a tool for a better citizen dialogue.
Buyer: Bærum kommune
- Published
- 16 April 2024
- Place of performance
- Sandvika, NO082
- Lots
- 1
- Documents
- 1
- Notice number
- 00224649-2024
- Official source
- Official source
CPV codes
- 64214200Servicios de centralitas telefónicas
- 32412000Red de comunicaciones
- 32542000Cuadros de conmutadores para centrales telefónicas
- 32543000Cuadros de conmutadores para centrales telefónicas
- 32570000Equipo de comunicaciones
- 32571000Infraestructura de comunicaciones
- 48211000Paquetes de software de interconectividad de plataformas
- 48510000Paquetes de software de comunicación
Description
Bærum kommune has approx. 12,500 employees and 130,000 inhabitants. The services in the municipality receive enquiries from inhabitants in many different channels. We want inhabitants to experience us as an open and accessible municipality and that they get quick answers of high quality in their enquiries. In this regard, we have initiated two projects for which we have a joint concept phase; 'Improved citizen dialogue' and 'Citizen dialogue - improve user journey for error messages and operational cases'. We have seen four needs: System for receiving, getting an overview of, distributing and operating enquiries in both the 1st and 2nd linesVirtuell agent / chatbot System for reporting and handling error messages System for notifying residents.
Official publications
- TED · 00224649-2024 · 16 April 2024
- OJS · 75/2024 · 16 April 2024
Other tenders from Bærum kommune
- 1001193 Framework agreement for renovation of sewage pipes - prequalification - stage 1
- Cleaning services - Sports, bathrooms and additional cleaning.
- Online-based grocery trading
- Portfolio management and electricity - Contract award
- Online-based grocery trading
- Procurement of work clothes and shoes for health and cleaning as well as culinary clothing.
- Purchase of the service swimming lessons for schools
- The purchase of plumbing services
- Edge trimming and twigs along municipal roads in Bærum municipality
- ERP system - qualification phase
Frequently asked questions
- Who is the buyer of this tender?
- The contracting authority is Bærum kommune (European Union).
- How can I bid for public tenders in European Union?
- Bids are submitted through the official procurement portal of European Union. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
Create a free account and receive new tenders from European Union matching your business, every day.