IK-EEA 049-2025 Assistance with the development and management of automated work processes
Buyer: Bergen kommune - Bymiljøetaten
- Published
- 10 March 2025
- Submission deadline
- 8 April 2025, 12:00
- Place of performance
- Bergen, NO0A2
- Procedure
- Open procedure
- Lots
- 1
- Documents
- 1
- Notice number
- 00153679-2025
- Reference
- ce1bfefe-dcd6-40f3-ac68-78fcccdefda7
- Official source
- Official source
CPV codes
- 72600000Servicios de apoyo informático y de consultoría
- 48400000Paquetes de software de transacciones comerciales y personales
- 72000000Servicios TI: consultoría, desarrollo de software, Internet y apoyo
- 72200000Servicios de programación de software y de consultoría
- 72240000Servicios de análisis de sistemas y de programación
- 72260000Servicios relacionados con el software
Description
The procurement is for consultancy services and licences for the development and management of automated work processes. The assistance will i.a. include process mapping, development, management support and documentation. The assistance is provided continuously, but the size of the assistance will vary slightly based on the assignment quantity throughout the year. Bergen municipality uses Robotic Process Automation, RPA, for streamlining and increased degree of automation of work processes. Based on RPA technology, the concept "Digital Employee", also called "Digifrid", was established. The development work started in 2016 and the municipality ́s digital employee is now responsible for a number of work processes. There are currently four robots in operation and over 30 processes in production. Disciplines that have started to use automated processes are, among others, health, nurseries and schools, HR, finance and administration. Through digitalisation and automation of work processes, including by using RPA, Bergen municipality would like to achieve both qualitative and quantitative gains. Bergen municipality would like to enter into a contract with a tenderer who can contribute t…
Award criteria
- Price — Price excluding VAT is to be filled in under the tab "Products" in Mercell.
- Quality — The tenderer ́s response to the evaluation requirements (requirement in category E) in SSA-B Annex 1 forms the basis for the evaluation of this award criteria. All evaluation requirements will be…
Official publications
- TED · 00153679-2025 · 10 March 2025
- OJS · 48/2025 · 10 March 2025
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Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 8 April 2025, 12:00. Check the official source, as dates can be modified.
- Who is the buyer of this tender?
- The contracting authority is Bergen kommune - Bymiljøetaten (European Union).
- How can I bid for public tenders in European Union?
- Bids are submitted through the official procurement portal of European Union. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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