HEAnet - Dynamic Purchasing System for the Provision of Enterprise Service Management (ESM) Solutions and Associated Services
Closed. Estimated value: €4,500,000.
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Amounts and figures
Description
This DPS is for the provision of an ESM Solution and associated services which will be divided into Lots, by solution type. Interested parties may qualify for admittance to one or more Lot. Each Lot will offer the following services: • Modules for all aspects of IT service delivery (ITSM) • Additional Modules for all services outside of IT service delivery (ESM) • Ad hoc Professional Services Resources. Please note - Effective 01 Jan 2026, HEAnet and its subsidiary EduCampus will merge under the name of Asiera – Advancing Services for Irish Education, Research and Academia.
Lots (8)
| Lot | Description | CPV code | Amount |
|---|---|---|---|
| 1 | Freshworks ESM solution or equivalent and associated services | 72000000 IT services: consulting, software development, Internet and support | €4,500,000 |
| 2 | Ivanti ESM solution or equivalent and associated services | 72000000 IT services: consulting, software development, Internet and support | €4,500,000 |
| 3 | Jira ESM solution or equivalent and associated services | 72000000 IT services: consulting, software development, Internet and support | €4,500,000 |
| 4 | ManageEngine ESM solution or equivalent and associated services | 72000000 IT services: consulting, software development, Internet and support | €4,500,000 |
| 5 | ServiceNow ESM solution or equivalent and associated services | 72000000 IT services: consulting, software development, Internet and support | €4,500,000 |
| 6 | TOPdesk ESM solution or equivalent and associated services | 72000000 IT services: consulting, software development, Internet and support | €4,500,000 |
| 7 | Zendesk ESM solution or equivalent and associated services | 72000000 IT services: consulting, software development, Internet and support | €4,500,000 |
| 8 | Any ESM solution and associated services | 72000000 IT services: consulting, software development, Internet and support | €4,500,000 |
Official publications
| Medium | Reference | Date |
|---|---|---|
| TED | 00822676-2025 | 11 December 2025 |
| OJS | 239/2025 | 11 December 2025 |
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is €4,500,000.
- Who is the buyer of this tender?
- The contracting authority is HEAnet CLG (European Union).
- How can I bid for public tenders in the European Union?
- Bids are submitted through the official public procurement portal in the European Union. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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