EXCEPTSYSAID - Support and Maintenance of SysAid

Published

20 January 2026

Place of performance

IE061

Procedure

neg-wo-call

Lots

1

Notice number

00041835-2026

Reference

c08ea61f-5a71-428c-b488-80006e170a47

Official source

Official source

CPV codes

• 72000000Servicios TI: consultoría, desarrollo de software, Internet y apoyo

Description

This notice is to be construed as a Contract Modification Notice within the meaning of Directive 2014/25/EU (the “Utilities Directive”), and all obligations, requirements, rights and procedures under the Utilities Directive applicable to modifications of a contract during its term shall apply to this notice in full including, but not limited to, Article 89 and Annex XVI. For the avoidance of doubt, this notice shall not have the effect of a Voluntary Ex Ante Notice under the Remedies Directives (Directive 92/13/EEC, as amended by Directive 2007/66/EC), and should not be relied upon as such. Description of the modifications: Nature and extent of the modifications (with indication of possible earlier changes to the contract): Renewal of licencing for IT Service Management system and customer Query Management Systems with SysAid Technologies Ltd in order to ensure continuity of support for these critical services, until the completion of a competitive tender process for such services. Reasons for modification: EirGrid plc are contracted with SysAid Technologies Ltd (SysAid) for the provision of an IT Service Management system (ITSM) for day-to-day IT operations, and a customer Que…

Awards

Frequently asked questions

Who is the buyer of this tender?

The contracting authority is EirGrid plc (European Union).