Establishment of a Single Operator Framework Agreement for Provision of Helpdesk Ticketing Software
Buyer: Dublin City University
- Published
- 20 February 2026
- Estimated value
- €372,103
- Place of performance
- IE061
- Procedure
- Negotiated procedure
- Lots
- 1
- Notice number
- 00122036-2026
- Reference
- d95e5c50-8017-4702-acaf-5397c56c4c31
- Official source
- Official source
CPV codes
- 72253100Helpdesk services
- 72253000Helpdesk and support services
Description
The framework agreement will be established on foot of this tender competition for an initial contract for the Provision of Helpdesk Ticketing Software.
Award criteria
- Quality — MEAT
Awards
| Awarded to | Amount | Date |
|---|---|---|
| Zendesk Ireland | — | — |
Official publications
- TED · 00122036-2026 · 20 February 2026
- OJS · 36/2026 · 20 February 2026
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is €372,103.
- Who is the buyer of this tender?
- The contracting authority is Dublin City University (European Union).
- How can I bid for public tenders in the European Union?
- Bids are submitted through the official public procurement portal in the European Union. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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