ENQEIR912 - IT Managed Service Helpdesk

Published

15 July 2026

Estimated value

€14,800,000

Place of performance

IE061

Procedure

neg-w-call

Lots

1

Notice number

00489506-2026

Reference

53fe20c3-9a39-493d-bcce-84aa7383b671

Official source

Official source

CPV codes

• 72500000Servicios informáticos
• 72600000Servicios de apoyo informático y de consultoría
• 72700000Servicios de red informática
• 72222300Servicios de tecnología de la información

Description

EirGrid is the Transmission System Operator (TSO) and Market Operator (MO) in the wholesale trading system in Ireland. In addition, EirGrid manages the East West interconnector and is also developing the Celtic interconnector to France and has been granted a licence in respect of Offshore Transmission system operation. EirGrid maintains an extensive and complex range of enterprise Information Technology (IT) systems, including mission critical IT systems that operate critical national infrastructure. EirGrid are evaluating their operating model in relation to the provision of IT services to both EirGrid and SONI (a group company). Over time this service may be split out to reflect same. EirGrid has a requirement for a fully Managed IT Service Desk which will provide the services listed under the “Scope of Requirements” in the attached PQQ. As IT services are critical in supporting EirGrid’s vital business, the vision is that EirGrid will have access to IT Support Services which are compliant with EirGrid policies and industry best practise standards. The agreement is for 2 years with the option to extend annually for a further 6 years (8 years in total) the estimated value includin…

Awards

Frequently asked questions

What is the estimated value of this tender?

The estimated value published by the buyer is €14,800,000.

Who is the buyer of this tender?

The contracting authority is EirGrid plc (European Union).