Customer Support Service for the ECHA Information Desk
Buyer: European Chemicals Agency
- Published
- 3 April 2024
- Submission deadline
- 24 May 2024, 12:00
- Estimated value
- €750,000
- Procedure
- Open procedure
- Lots
- 1
- Documents
- 1
- Notice number
- 00194483-2024
- Reference
- 7ee73951-343b-494f-ad45-e54c0e53eff0
- Official source
- Official source
CPV codes
- 79500000Servicios de ayuda en las funciones de oficina
Description
The purpose of the contract is to provide external resources for the ECHA Information Desk, which is the first point of contact for enquiries arriving at the Agency, whether by phone, postal mail or via the contact forms on the website. ECHA operates an Information Desk service from 09:00-18:00 during the working days. Most of the work for the Information Desk staff involves the registering, “encoding” and distributing of questions arriving at the Agency. The service includes staffing the ECHA switchboard between 09:00 and 18:00 every working day. The Information Desk is responsible for the registration and dispatch of postal mail, and it also coordinates all initial requests for an ECHA employee to speak at an external event.
Award criteria
- Quality — Please consult the procurement documents.
- Price — Please consult the procurement documents.
Official publications
- TED · 00194483-2024 · 3 April 2024
- OJS · 66/2024 · 3 April 2024
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Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 24 May 2024, 12:00. Check the official source, as dates can be modified.
- What is the estimated value of this tender?
- The estimated value published by the buyer is €750,000.
- Who is the buyer of this tender?
- The contracting authority is European Chemicals Agency (European Union).
- How can I bid for public tenders in European Union?
- Bids are submitted through the official procurement portal of European Union. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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