Customer Service Systems System
Buyer: Entur AS
- Published
- 22 October 2024
- Procedure
- Negotiated procedure
- Lots
- 1
- Documents
- 1
- Notice number
- 00639578-2024
- Reference
- 917ce50e-3103-4036-a3fd-a8d661affcd2
- Official source
- Official source
CPV codes
- 64000000Servicios de correos y telecomunicaciones
- 48000000Paquetes de software y sistemas de información
- 48510000Paquetes de software de comunicación
- 64200000Servicios de telecomunicaciones
- 64210000Servicios telefónicos y de transmisión de datos
- 64214000Servicios de redes telefónicas comerciales especializadas
- 64214200Servicios de centralitas telefónicas
- 72000000Servicios TI: consultoría, desarrollo de software, Internet y apoyo
Description
The objective of the procurement is to replace the system for customer service systems. Entur uses a customer service management system in our customer service areas. The system includes handling and administering more than 300,000 telephone calls and chat, as well as knowledge base, key choices, chat botter, user surveys and reporting. The current supplier also provides manpower planning. See Part 2 - Annex 1 - the Contracting Authority ́s requirement specifications for further information.
Official publications
- TED · 00639578-2024 · 22 October 2024
- OJS · 206/2024 · 22 October 2024
Other tenders from Entur AS
- Framework agreement with several tenderers regarding digital services connected to sub-area project management/team management and/or IT…
- Design agency services
- Ticket Vending Machines (TVMs)
- Hire of mobile terminals and printers
- Customer Service Systems System
- Framework agreement with several tenderers regarding digital services connected to sub-area project management/team management and/or IT…
- Design agency services
- Payroll services
- Assistance with the construction of API systems.
- Service designer and data analyst to Data & Insight
Frequently asked questions
- Who is the buyer of this tender?
- The contracting authority is Entur AS (European Union).
- How can I bid for public tenders in European Union?
- Bids are submitted through the official procurement portal of European Union. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
Get alerts for tenders like this
Create a free account and receive new tenders from European Union matching your business, every day.
Create a free account and receive new tenders from European Union matching your business, every day.