Customer Service Systems System
Buyer: Entur AS
- Published
- 25 June 2025
- Procedure
- Negotiated procedure
- Lots
- 1
- Notice number
- 00409467-2025
- Reference
- 917ce50e-3103-4036-a3fd-a8d661affcd2
- Official source
- Official source
CPV codes
- 64000000Servicios de correos y telecomunicaciones
- 48000000Paquetes de software y sistemas de información
- 48510000Paquetes de software de comunicación
- 64200000Servicios de telecomunicaciones
- 64210000Servicios telefónicos y de transmisión de datos
- 64214000Servicios de redes telefónicas comerciales especializadas
- 64214200Servicios de centralitas telefónicas
- 72000000Servicios TI: consultoría, desarrollo de software, Internet y apoyo
Description
The objective of the procurement is to replace the system for customer service systems. Entur uses a customer service management system in our customer service areas. The system includes handling and administering more than 300,000 telephone calls and chat, as well as knowledge base, key choices, chat botter, user surveys and reporting. The current supplier also provides manpower planning. See Part 2 - Annex 1 - the Contracting Authority ́s requirement specifications for further information.
Awards
| Awarded to | Amount | Date |
|---|---|---|
| Telia Norge AS | 19,000,000 kr | — |
| NetNordic Norway AS | 19,000,000 kr | — |
| Crayon AS | 19,000,000 kr | — |
| Loxysoft AS | 19,000,000 kr | — |
| Advania Norge AS | 19,000,000 kr | — |
Official publications
- TED · 00409467-2025 · 25 June 2025
- OJS · 119/2025 · 25 June 2025
Other tenders from Entur AS
- Framework agreement with several tenderers regarding digital services connected to sub-area project management/team management and/or IT…
- Design agency services
- Ticket Vending Machines (TVMs)
- Hire of mobile terminals and printers
- Framework agreement with several tenderers regarding digital services connected to sub-area project management/team management and/or IT…
- Design agency services
- Payroll services
- Assistance with the construction of API systems.
- Service designer and data analyst to Data & Insight
- Team Lead to Team Tenders
Frequently asked questions
- Who is the buyer of this tender?
- The contracting authority is Entur AS (European Union).
- How can I bid for public tenders in European Union?
- Bids are submitted through the official procurement portal of European Union. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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