Customer Service Contact System
Buyer: Veikkaus Oy
- Published
- 30 May 2024
- Submission deadline
- 15 July 2024, 09:00
- Procedure
- Open procedure
- Lots
- 1
- Documents
- 1
- Notice number
- 00319293-2024
- Reference
- 756f5643-62f2-4fbb-bae3-88a6c77ac314
- Official source
- Official source
CPV codes
- 72416000Proveedores de servicio de aplicaciones
- 72322000Servicios de gestión de datos
Description
The aim of the procurement is to find a customer service system that considers Veikkaus’ future needs and offers a clear opportunity to raise the level of customer service operational activities, its management and quality control. The system is easy and intuitive to use and enables agents to see all information that is relevant. Part of the procurement is also an implementation project. The implementation project ends with the contact center system ready for service with integrations at minimum to our three main customer databases, reporting dataflows running and staff trained. The goal for the implementation project to start is during Q3/2024 and to have a world class customer contact center system up and running in H2/2025.
Award criteria
- Price — [TEKSTI]
- Quality — [TEKSTI]
Official publications
- TED · 00319293-2024 · 30 May 2024
- OJS · 104/2024 · 30 May 2024
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Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 15 July 2024, 09:00. Check the official source, as dates can be modified.
- Who is the buyer of this tender?
- The contracting authority is Veikkaus Oy (European Union).
- How can I bid for public tenders in European Union?
- Bids are submitted through the official procurement portal of European Union. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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