Customer Relationship Management system (CRM-system)
Buyer: Karolinska Institutet
Closed. Submission deadline: 21 September 2026. Estimated value: 2,000,000 kr.
- Published
- 20 August 2026
- Submission deadline
- 21 September 2026, 21:59
- Estimated value
- 2,000,000 kr
- Procedure
- Open procedure
- Lots
- 1
- Documents
- 1
- Notice number
- 00577910-2026
- Reference
- 07bebc24-12d4-4908-b14c-82f7982a9240
- Official source
- Official source
CPV codes
- 72268000Software supply services
- 48445000Customer Relation Management software package
- 72261000Software support services
- 72267100Maintenance of information technology software
Description
Upphandlingen avser införande av ett Customer Relationship Management System (CRM‑system) som en molnbaserad (SaaS) lösning för att stödja verksamhetens behov av strukturerad och långsiktig relationshantering. Upphandlingen omfattar en helhetslösning inklusive: - Programvara (CRM‑system) inklusive licenser - Konfiguration och implementation av systemet - Integrationer med befintliga system -Datamigrering från befintliga lösningar - Dokumentation av system, funktioner och integrationer Utbildning av användare/ relevanta roller - Support och underhåll i enlighet med definierade servicenivåer (SLA)
Official publications
- TED · 00577910-2026 · 20 August 2026
- OJS · 160/2026 · 20 August 2026
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Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 21 September 2026, 21:59. Check the official source, as dates can be modified.
- What is the estimated value of this tender?
- The estimated value published by the buyer is 2,000,000 kr.
- Who is the buyer of this tender?
- The contracting authority is Karolinska Institutet (European Union).
- How can I bid for public tenders in the European Union?
- Bids are submitted through the official public procurement portal in the European Union. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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