CRM-Neuimplementierung
Buyer: ORF-Beitrags Service GmbH
- Published
- 24 October 2025
- Procedure
- Negotiated procedure
- Lots
- 1
- Notice number
- 00702425-2025
- Reference
- 58771427-f04b-48e7-9918-f8819e3108d2
- Official source
- Official source
CPV codes
- 92200000Servicios de radio y televisión
- 79990000Servicios comerciales diversos
Description
Aktuell steht die OBS vor einer entscheidenden Phase der digitalen Transformation, in deren Zentrum die Neuimplementierung des Customer Relationship Management (CRM)-Systems steht. Über das CRM-System werden die zentralen OBS-Geschäftsprozesse, wie z.B. Kundeninteraktion, Kundenservice oder Befreiung abgebildet. Es wird eine neue CRM-Lösung samt Installation, Konfiguration, Customizing, Integration und diversen Dienstleistungen (Hosting und Betrieb CRM und ERP) ausgeschrieben.
Award criteria
- Quality — Qualitätsangebot
- Price — Kostenangebot
Awards
| Awarded to | Amount | Date |
|---|---|---|
| A1 Telekom Austria AG | €1,100,000 | — |
Official publications
- TED · 00702425-2025 · 24 October 2025
- OJS · 205/2025 · 24 October 2025
Other tenders from ORF-Beitrags Service GmbH
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