Contract Modification for Digital Services and Customer Relationship Management Platform
Awarded to Granicus Firmstep Ltd for €644,000.
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Amounts and figures
Description
Cork County Council have agreed a 12-month extension for the provision of digital services and customer relationship platform to ensure the continuity of services in preparation for the re-procurement of such platform. The digital services portfolio resides within Corporate Services directorate and is managed by the Service rePublic unit there. This unit holds the service transformation and innovation brief and uses a service design approach to deliver its programme. The current online services and customer relationship management solution is the govService platform from Granicus. The Service rePublic unit are responsible for the ongoing development and delivery of digital services through this platform. The customer services section which comprises of the main county Hall switch and contact centre is also in the Corporate Services directorate. There are a total of 6 contact centre agents, a supervisor and a contact centre manager. The Council’s out of hours emergency is also part of the customer services section, these calls are handled by an external company who input details onto the Council’s CRM. A tender for the continued provision of an online customer experience platform an…
Award criteria
| Type | Criterion | Weight |
|---|---|---|
| Cost | Ultimate Cost | — |
| Quality | Qualitative Criteria | — |
Awards
| Lot | Awarded to | Amount | Bids received | Date |
|---|---|---|---|---|
| LOT-0001 | Granicus Firmstep Ltd | €644,000 | 3 | 15 May 2021 |
Official publications
| Medium | Reference | Date |
|---|---|---|
| TED | 00425632-2026 | 22 June 2026 |
| OJS | 118/2026 | 22 June 2026 |
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is €644,000.
- Who is the buyer of this tender?
- The contracting authority is Cork County Council (European Union).
- How can I bid for public tenders in the European Union?
- Bids are submitted through the official public procurement portal in the European Union. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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