Contract award notice for competition Procurement of an ICT system for a contact centre.
Buyer: Bergen kommune - Bymiljøetaten
- Published
- 10 December 2025
- Place of performance
- NO0A2
- Procedure
- Negotiated procedure
- Lots
- 1
- Notice number
- 00819475-2025
- Reference
- f497eee2-9988-4ddd-8f66-46fd49779235
- Official source
- Official source
CPV codes
- 72000000Servicios TI: consultoría, desarrollo de software, Internet y apoyo
- 32524000Sistema de telecomunicaciones
- 32542000Cuadros de conmutadores para centrales telefónicas
- 48000000Paquetes de software y sistemas de información
- 48100000Paquetes de software específico de un sector económico
- 48510000Paquetes de software de comunicación
- 64214200Servicios de centralitas telefónicas
- 64216000Servicios de mensajería y de información electrónicas
Description
Bergen municipality has procured a new digital system for contact centres for use in Bergen municipality. The procurement is signed as an agreement for ongoing service procurements over the internet, "as-a-service" delivery and it includes establishment, training, configuration, integrations, loading/converting data, operation and maintenance, as well as 2/3 line user support for channel speech. The agreement also includes an option on other channels, functionality and the possibility for development after the delivery day. The contract will be valid for 5 years from the start-up date. The agreement will then be renewed automatically for 1 year at a time, unless terminated. The maximum contract period is ten years.
Award criteria
- Price — Price
- Quality — Quality of the offered system, Quality in the management of the service and quality in the establishment of the service.
Awards
| Awarded to | Amount | Date |
|---|---|---|
| Telia Norge AS | 25,000,000 kr | — |
Official publications
- TED · 00819475-2025 · 10 December 2025
- OJS · 238/2025 · 10 December 2025
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Frequently asked questions
- Who is the buyer of this tender?
- The contracting authority is Bergen kommune - Bymiljøetaten (European Union).
- How can I bid for public tenders in European Union?
- Bids are submitted through the official procurement portal of European Union. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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