Case Management System and Online Customer Web Portal
- Published
- 16 January 2026
- Estimated value
- €3,000,000
- Place of performance
- IE061
- Procedure
- open
- Lots
- 1
- Notice number
- 00033948-2026
- Reference
- 6bb72b09-c095-4342-bdde-aeb7118b464a
- Official source
- Official source
CPV codes
- 72000000Servicios TI: consultoría, desarrollo de software, Internet y apoyo
Description
In summary, the Services comprises: Procurement and implementation of a Complaints Management System (CMS) that includes a user-friendly front-end web portal for both customers (individuals and business entities alike), along with a robust back-end workflow system to efficiently manage and resolve cases. The CMS will serve as a central platform for complaint submission, tracking, and resolution, enhancing our ability to deliver timely and effective responses to all stakeholders. The request is also seeking a service support agreement for 3 years after the service is implemented. Estimated value of the contract over the full term is €2M-€5M.
Awards
| Awarded to | Amount | Date |
|---|---|---|
| Ernst and Young_86592_(Main Account) | €2,972,066 | — |
Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is €3,000,000.
- Who is the buyer of this tender?
- The contracting authority is Financial Services and Pensions Ombudsman_548 (European Union).
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