Case Management System and Online Customer Web Portal
- Published
- 16 January 2026
- Estimated value
- €3,000,000
- Place of performance
- IE061
- Procedure
- Open procedure
- Lots
- 1
- Notice number
- 00033948-2026
- Reference
- 6bb72b09-c095-4342-bdde-aeb7118b464a
- Official source
- Official source
CPV codes
- 72000000IT services: consulting, software development, Internet and support
Description
In summary, the Services comprises: Procurement and implementation of a Complaints Management System (CMS) that includes a user-friendly front-end web portal for both customers (individuals and business entities alike), along with a robust back-end workflow system to efficiently manage and resolve cases. The CMS will serve as a central platform for complaint submission, tracking, and resolution, enhancing our ability to deliver timely and effective responses to all stakeholders. The request is also seeking a service support agreement for 3 years after the service is implemented. Estimated value of the contract over the full term is €2M-€5M.
Award criteria
- Cost — Cost @ 30%
- Quality — Quality @ 70%
Awards
| Awarded to | Amount | Date |
|---|---|---|
| Ernst and Young_86592_(Main Account) | €2,972,066 | — |
Official publications
- TED · 00033948-2026 · 16 January 2026
- OJS · 11/2026 · 16 January 2026
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- External
- Temporary Administrative Resources
- Recruitment Services
Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is €3,000,000.
- Who is the buyer of this tender?
- The contracting authority is Financial Services and Pensions Ombudsman_548 (European Union).
- How can I bid for public tenders in the European Union?
- Bids are submitted through the official public procurement portal in the European Union. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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