Appalto 34/2024 Accordo quadro per l’affidamento del servizio di contact-center a supporto dell’U.O. gestione clienti di ETRA SPA
ETRA S.P.A.
Awarded to KOINE' SRL for €2,693,881.
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Amounts and figures
€4,772,138
Estimated value
1
Lots
2
Bids received
Description
Appalto 34/2024 Accordo quadro per l’affidamento del servizio di contact-center a supporto dell’U.O. gestione clienti di ETRA SPA - Settori ordinari - Durata 24 mesi (eventuale proroga di ulteriori 24 mesi).
Award criteria
| Type | Criterion | Weight |
|---|---|---|
| Quality | Offerta economicamente più vantaggiosa individuata sulla base del miglior rapporto qualità/prezzo ai sensi dell'art. 108 c. 1 D.Lgs. 36/2023 | — |
Awards
| Lot | Awarded to | Amount | Bids received | Date |
|---|---|---|---|---|
| LOT-0001 | KOINE' SRL | €2,693,881 | 2 | 2 September 2024 |
Official publications
| Medium | Reference | Date |
|---|---|---|
| TED | 00762933-2025 | 18 November 2025 |
| OJS | 222/2025 | 18 November 2025 |
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is €4,772,138.
- Who is the buyer of this tender?
- The contracting authority is ETRA S.P.A. (European Union).
- How can I bid for public tenders in the European Union?
- Bids are submitted through the official public procurement portal in the European Union. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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