26/306 Atlantic Technlogical University Single Party Framework Agreement for Student Contact Centre Services

Published

17 July 2026

Submission deadline

14 August 2026

Estimated value

€1,160,000

Place of performance

IE041

Procedure

open

Lots

1

Notice number

00495675-2026

Reference

258b2035-221a-4ac4-95a9-cc85b9a767fb

Official source

Official source

CPV codes

• 79510000Servicios de contestación de llamadas telefónicas
• 79342300Servicios al cliente
• 79500000Servicios de ayuda en las funciones de oficina
• 72253100Servicios de unidad de asistencia
• 72253000Servicios de unidad de asistencia y de apoyo

Description

Atlantic Technological University wishes to appoint a suitably qualified service provider under a Single Party Framework Agreement, to deliver Contact Centre Services to support its online, flexible, and lifelong learning programmes. The objective of the contract is to procure a high-performing, customer-centric contact centre service capable of managing student recruitment enquiries and programme application workflows in an efficient, timely, and professional manner. The service will act as a critical interface between prospective students and the University. Full details of requirements and specifications are in the published tender documents.

Frequently asked questions

What is the deadline to bid for this tender?

The submission deadline is 14 August 2026. Check the official source, as dates can be modified.

What is the estimated value of this tender?

The estimated value published by the buyer is €1,160,000.

Who is the buyer of this tender?

The contracting authority is Atlantic Technological University (European Union).