20240059 SaaS delivery of a contact centre and staff planning system
Buyer: Skatteetaten
- Published
- 28 April 2025
- Procedure
- Negotiated procedure
- Lots
- 1
- Documents
- 1
- Notice number
- 00272168-2025
- Reference
- 7eb53deb-1d75-4557-80a2-76f1b0d1ed84
- Official source
- Official source
CPV codes
- 72000000Servicios TI: consultoría, desarrollo de software, Internet y apoyo
- 32524000Sistema de telecomunicaciones
- 32573000Sistema de control de comunicaciones
- 48000000Paquetes de software y sistemas de información
- 48330000Paquetes de software de planificación y productividad
- 48332000Paquetes de software de planificación
- 48333000Paquetes de software de gestión de contactos
- 48445000Paquetes de software de gestión de relaciones con el consumidor
Description
The contracting authority needs a system with functionality that is necessary for: - execution of contact centre core tasks, first and foremost handling of external enquiries via specified channels as well as associated traffic management - staff planning, including duty planning and follow-up, i.a. for contact centre acitivities A service contract shall be entered into, which shall include i.a. delivery of such a system as SaaS. The expression "SaaS" shall be understood as software functionality that is delivered as a service. The contract shall also include various other regulated, associated services.
Award criteria
- Price — See the tender documentation's main document.
- Quality — See the tender documentation's main document.
Official publications
- TED · 00272168-2025 · 28 April 2025
- OJS · 82/2025 · 28 April 2025
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Frequently asked questions
- Who is the buyer of this tender?
- The contracting authority is Skatteetaten (European Union).
- How can I bid for public tenders in European Union?
- Bids are submitted through the official procurement portal of European Union. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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