Wakefield Council Contact Centre Telephony Solution
- Published
- 14 May 2025
- Place of performance
- UKC
- Lots
- 1
- Notice number
- 021486-2025
- Reference
- ocds-h6vhtk-050c15
- Official source
- Official source
CPV codes
- 32500000Telecommunications equipment and supplies
- 48333000Contact management software package
- 51340000Installation services of line telephony equipment
- 51350000Installation services of line telegraphy equipment
Description
Wakefield Council aims to enhance customer service through a new Contact Centre Solution integrated with Microsoft Teams Telephony. This will improve communication, streamline operations, and support our community's diverse needs, adapting to future growth and customer expectations.
Official publications
- FTS · 021486-2025 · 14 May 2025
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Frequently asked questions
- Who is the buyer of this tender?
- The contracting authority is The Council of the City of Wakefield (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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