Video and Contact Centre Audio Managed Service
Buyer: Cambridge City Council
- Published
- 18 November 2025
- Estimated value
- £40,000
- Place of performance
- UKH12
- Procedure
- Open procedure
- Lots
- 1
- Notice number
- 074617-2025
- Reference
- ocds-h6vhtk-05a989
- Official source
- Official source
CPV codes
- 32000000Radio, television, communication, telecommunication and related equipment
- 79342300Customer services
Description
ambridge City Council is looking for a supplier to provide a managed service to support the Council's contact centre. Specifically, we require a supplier who can provide non-copyright hold music; employs professional voice artists; has studio recording resources and secure file transfer facilities. The supplier should have demonstrable experience of where they have worked with Local Authorities to review and improve IVR routing, enhance customer journeys and increase customer satisfaction rates. Additionally, the supplier should have the capability to, and experience of, creating instructional videos that can be shared with customers to solve a common problem, support them to create an account, or apply for a service.
Awards
| Awarded to | Amount | Date |
|---|---|---|
| PREMIER BUSINESS AUDIO LIMITED | £40,000 | 4 November 2025 |
Official publications
- FTS · 074617-2025 · 18 November 2025
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is £40,000.
- Who is the buyer of this tender?
- The contracting authority is Cambridge City Council (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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