User Perception Survey
Buyer: NPL Management Limited
- Published
- 16 December 2025
- Estimated value
- £52,950
- Place of performance
- UK
- Procedure
- Open procedure
- Lots
- 1
- Notice number
- 083269-2025
- Reference
- ocds-h6vhtk-059d28
- Official source
- Official source
CPV codes
- 38000000Laboratory, optical and precision equipments (excl. glasses)
- 79000000Business services: law, marketing, consulting, recruitment, printing and security
Description
The requirement is for the provision of services to design, deliver, and report on a customer feedback survey for NPL. Pilot Survey Develop and administer a pilot questionnaire to test quality, clarity, and response rates. Analyse pilot data and provide recommendations for improvements. Participate in a gate review to assess data quality and return rates before proceeding to the main survey. Main Survey Implement the revised questionnaire following the pilot review. Collect and analyse responses to generate quantifiable metrics. Produce a comprehensive report summarising findings, including customer engagement, satisfaction, impact on client outcomes, and communication effectiveness. Provide actionable insights for continuous improvement. Supply Requirements: Surveys must be delivered digitally (online platform) with secure data handling compliant with UK GDPR. Supplier must provide project management, data analysis, and reporting services. All outputs to be supplied in agreed formats (e.g., Excel datasets, PDF reports).
Awards
| Awarded to | Amount | Date |
|---|---|---|
| Pye Tait Ltd | — | — |
Official publications
- FTS · 083269-2025 · 16 December 2025
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is £52,950.
- Who is the buyer of this tender?
- The contracting authority is NPL Management Limited (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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