Update the MuleSoft and Salesforce Solution to change the primary key for citizen contact creation from email to Niche occurance
- Published
- 9 October 2025
- Estimated value
- £54,500
- Place of performance
- UKE1
- Lots
- 1
- Notice number
- 063803-2025
- Reference
- ocds-h6vhtk-05abcd
- Official source
- Official source
CPV codes
- 72000000IT services: consulting, software development, Internet and support
Description
Update the MuleSoft and Salesforce solution to change the primary key for citizen contact creation from email to Niche Occurrence. 1 The MuleSoft query to identify victim has a loophole that allows a Suspect classified as "16: VICTIM DECLINES/WITHDRAWS SUPPORT" to be classified as a Victim if they are added to the occurrence first and the Victim has not added a portal account. This results in the potential for Suspects to create accounts and see report case data for other citizens. 2 OICs using Niche may, during the lifecycle of the case, update the primary victim in a case. This results in the new victim being allowed to register for the portal and see details of the case on the portal. This means that two person accounts are associated with the case account. If the original victim had previous occurrences related to this account, these would be visible to the new primary victim. 3 Within the Force there is intermittent use of generic emails for nominal creation in Niche; this means that when the subsequent report case is created in Salesforce an account contact with a generic email address is created. Subsequent nominal creation using this generic email address means that the…
Awards
| Awarded to | Amount | Date |
|---|---|---|
| Infomentum Limited | — | — |
Official publications
- FTS · 063803-2025 · 9 October 2025
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Frequently asked questions
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