UK Power Networks Customer Vulnerability Enduring Partnerships
- Published
- 12 November 2025
- Submission deadline
- 12 December 2025
- Estimated value
- £3,397,000
- Place of performance
- UK
- Procedure
- Open procedure
- Lots
- 1
- Documents
- 1
- Notice number
- 073117-2025
- Reference
- ocds-h6vhtk-05df6b
- Official source
- Official source
CPV codes
- 75200000Provision of services to the community
- 79342300Customer services
- 79342320Customer-care services
- 85322000Community action programme
- 98000000Other community, social and personal services
Description
As part of its RIIO-ED2 commitments, UK Power Networks (UKPN) has developed an ambitious strategy to support vulnerable customers beyond its core responsibilities as a Distribution Network Operator (DNO). This includes tackling fuel poverty and ensuring that no one is left behind in the transition to a net zero future. UKPN has set a target to assist 100,000 vulnerable customers per regulatory year, with an overall ED2 Net Present Value (NPV) target of £10.94 million. Alongside these commitments, we uphold the importance of delivering outstanding customer service, expecting partners to maintain high customer satisfaction levels (CSAT) exceeding 94%. UK Power Networks are looking for trusted partners with a focus on Consumer Vulnerability support services. We require partners who can work with the UK Power Networks' Customer Vulnerability team to target specific activities or groups of customers, as identified through data analysis. Projects will be expected to comprise of services that provide targeted support to fuel poor customers, and which deliver against our targets. These services should include: • Non-in-depth advice • In-depth advice to customers who may be in or at risk o…
Official publications
- FTS · 073117-2025 · 12 November 2025
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Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 12 December 2025. Check the official source, as dates can be modified.
- What is the estimated value of this tender?
- The estimated value published by the buyer is £3,397,000.
- Who is the buyer of this tender?
- The contracting authority is UK POWER NETWORKS (OPERATIONS) LIMITED (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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