The Provision of a Customer Service Training Package
- Published
- 30 May 2025
- Estimated value
- £618,098
- Place of performance
- UKI
- Procedure
- Restricted procedure
- Lots
- 1
- Notice number
- 028673-2025
- Reference
- ocds-h6vhtk-049c09
- Official source
- Official source
CPV codes
- 79632000Personnel-training services
- 79633000Staff development services
Description
As part of GTR's Service Quality Regime (SQR) (internal auditing and mystery shopping) and customer feedback, we have recognised a requirement and opportunity for redefining Customer Service Standards to align to increasing customers' expectations and defining and delivering a best-in-class Customer Service Training Package to underpin consistent and sustainable delivery to these standards by GTR customer-facing staff (employees), excluding drivers, and others who interact with customers as part of the GTR team
Awards
| Awarded to | Amount | Date |
|---|---|---|
| The Happy Consultancy Group | — | — |
Official publications
- FTS · 028673-2025 · 30 May 2025
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is £618,098.
- Who is the buyer of this tender?
- The contracting authority is GOVIA THAMESLINK RAILWAY LIMITED (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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