Tenant Insights Programme
Reference ocds-h6vhtk-06c449 · Bernicia Group
Closed. Submission deadline: 24 July 2026.
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Amounts and figures
Description
Bernicia is seeking an experienced survey partner to collect protected characteristic information and additional support needs from tenants to improve the completeness and accuracy of customer records. The information gathered will help Bernicia develop a better understanding of its customers, support compliance with equality and regulatory requirements, and enable services to be designed and delivered in a way that meets the needs of all households. The successful supplier will be responsible for designing and delivering an accessible and inclusive survey that achieves high response rates and generates high-quality data. Bernicia is open to a range of delivery methods, including online, telephone, SMS, postal surveys or a blended approach, and encourages suppliers to recommend the most effective methodology. The data collected will be used to enhance our existing tenant records, enabling better service delivery, more informed decision making and compliance with our equality and regulatory responsibilities. We are looking for a supplier with a proven track record of delivering similar projects and achieving high-quality outcomes. We welcome proposals that demonstrate innovative app…
Official publications
| Medium | Reference | Date |
|---|---|---|
| FTS | 063192-2026 | 6 July 2026 |
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Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 24 July 2026. Check the official source, as dates can be modified.
- Who is the buyer of this tender?
- The contracting authority is Bernicia Group (United Kingdom).
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