Technology Enabled Care
Reference ocds-h6vhtk-04eb1a · Norfolk County Council
Awarded to ALCOVE LIMITED for £11,183,028.
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Amounts and figures
Description
The requirement of the Provider will be to deliver a fully managed service encompassing all aspects of Technology Enabled Care to meet our strategic needs. • The Provider will deliver a scalable service for the provision of equipment and monitoring via a Monitoring and Response Centre (MRS). The equipment service provided will include all aspects of the end-to-end process of ordering and sourcing, installation, maintenance, through to removal and reuse/recycling of equipment. • The MRS will provide Virtual Care and an alarm monitoring service and contact centre function (which is both reactive and proactive, with a strong focus on the capture and use of data about our service users including the benefits and savings achieved). Full details of the requirement can be found in the Service Specification, which forms a Schedule to the Terms and Conditions. Please note that both Norfolk County Council and Suffolk County Council have approved a devolution deal which is expected to lead to the establishment of a Mayoral Combined County Authority with strategic powers, headed by an elected mayor. Subject to the government laying a Statutory Instrument and to its approval by Parliament to fo…
Awards
| Lot | Awarded to | Amount | Date |
|---|---|---|---|
| LOT-0001 | ALCOVE LIMITED | £11,183,028 | 24 October 2025 |
Official publications
| Medium | Reference | Date |
|---|---|---|
| FTS | 068334-2025 | 24 October 2025 |
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