Taff Telecoms Project 2025
Buyer: Taff Housing Association
- Published
- 29 September 2025
- Submission deadline
- 28 November 2025
- Estimated value
- £60,000
- Place of performance
- UK
- Procedure
- Open procedure
- Lots
- 1
- Documents
- 2
- Notice number
- 060686-2025
- Reference
- ocds-h6vhtk-05a472
- Official source
- Official source
CPV codes
- 32500000Telecommunications equipment and supplies
- 30000000Office and computing machinery, equipment and supplies except furniture and software packages
- 48000000Software package and information systems
- 72000000IT services: consulting, software development, Internet and support
Description
Taff are seeking to upgrade its current telecoms solution to a more advanced solution as a strategic move that aligns with our goals of enhancing efficiency, improving customer experience, and driving down costs. Taff currently has a traditional IP telephony solution, with limited functionality, a basic Call Centre, reception, call groups, direct dial and some fixed lines with handsets for some locations. Taff currently use 8x8 with a mixture of licencing to fulfil their needs, the current contract is due for renewal 1st November 2025, at which point it will be convert to a rolling monthly contract, Taff will require a solution at the earliest possible opportunity. The contract shall be for an initial period of three (3) years from with the option to extend for a further period of up to twenty-four months, on an annual basis. Objective To enhance customer service and operational efficiency through a robust telecoms solution that integrates advanced technologies and supports seamless communication across multiple channels, to deliver superior service, optimized operations, sustainable growth and cost efficiencies. Outcomes: 1. Enhanced Efficiency: The solution should integrate adva…
Official publications
- FTS · 060686-2025 · 29 September 2025
Other tenders from Taff Housing Association
Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 28 November 2025. Check the official source, as dates can be modified.
- What is the estimated value of this tender?
- The estimated value published by the buyer is £60,000.
- Who is the buyer of this tender?
- The contracting authority is Taff Housing Association (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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