T118 - Voice of the Customer
Buyer: NI Water
- Published
- 29 May 2025
- Submission deadline
- 12 June 2025
- Procedure
- Open procedure
- Lots
- 1
- Documents
- 1
- Notice number
- 028615-2025
- Reference
- ocds-h6vhtk-05293a
- Official source
- Official source
CPV codes
- 72000000IT services: consulting, software development, Internet and support
Description
NI Water is seeking a solution that will survey our customer satisfaction by gathering customer feedback in real time and displaying this on clear dashboards. In addition, the solution will use key metrics such as sentiment analysis to give insightful, comparable results. Furthermore, the solution will analyse the collected data, have an ability to filter different functions/employees to help find root causes and specify areas of strength and weakness. This service is to be available on a hosted, managed service basis, 24 hours a day, 7 days per week, 365 days a year. See Specification for more details.
Official publications
- FTS · 028615-2025 · 29 May 2025
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Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 12 June 2025. Check the official source, as dates can be modified.
- Who is the buyer of this tender?
- The contracting authority is NI Water (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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