T117 Digital Services Platform Support Maintenance and Enhancement
Buyer: NI Water
- Published
- 21 May 2026
- Submission deadline
- 19 June 2026
- Estimated value
- £8,000,000
- Procedure
- Restricted procedure
- Lots
- 1
- Documents
- 1
- Notice number
- 047067-2026
- Reference
- ocds-h6vhtk-0683e3
- Official source
- Official source
CPV codes
- 72000000IT services: consulting, software development, Internet and support
- 72100000Hardware consultancy services
- 72200000Software programming and consultancy services
- 72300000Data services
- 72500000Computer-related services
- 72600000Computer support and consultancy services
- 72700000Computer network services
- 72800000Computer audit and testing services
Description
The Contract scope covers: 1 Business-as-usual support and maintenance for the live Digital Services platform 2 An initial defined enhancement phase (Digital Version 2) 3 The potential for further governance-approved enhancements over the contract term. Support and Maintenance Services The Contract includes the provision of support and maintenance services for the Digital Services platform across the contract term. This includes application support for customer facing and staff facing services, incident, problem, and defect management, ongoing maintenance of platform components and integrations, routine release support, minor service requests necessary to keep the platform safe, stable and effective in operation and knowledge retention appropriate to a live business-critical environment. NI Water’s operational teams perform first-line support, identifying and triaging incoming incidents, supported by established monitoring and documented runbooks. Suppliers should understand that support and maintenance activity will need to operate within NI Water’s established service management processes and involve collaboration with NI Water teams through diagnosis, resolution and controlled…
Official publications
- FTS · 047067-2026 · 21 May 2026
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Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 19 June 2026. Check the official source, as dates can be modified.
- What is the estimated value of this tender?
- The estimated value published by the buyer is £8,000,000.
- Who is the buyer of this tender?
- The contracting authority is NI Water (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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