Stoke on Trent City Council - Telecare Services Notice
Buyer: STOKE-ON-TRENT CITY COUNCIL
- Published
- 16 December 2024
- Notice number
- 040374-2024
- Reference
- ocds-h6vhtk-04b6e7
- Official source
- Official source
Description
Stoke on Trent City Council currently provides an in-house Telecare Service offer, renowned for its gold standard across all elements. The Telecare Service provides assistive technology services to self-funders in the Stoke-on-Trent and immediate-surrounding area, and to adult social care clients in Stoke-on-Trent. The service includes: - Assessment of telecare equipment requirements, - Purchase, provision, maintenance and recycling of relevant equipment, - monitoring of activations, medical triage of emergency calls and taking actions to meet people's requirements (using response service wherever safe to do so, rather than ambulance callout), - 24/7 emergency response including attendance at the person's house, medical triage, taking vital signs, moving people from floor to bed/chair using lifting equipment and safe moving techniques and welfare visits. Our internal service is currently supporting 4500 clients overall, each of whom have access to emergency response and 24/7 services. The service operates to the following targets: - Answering activations = 99% within 1 minute, 99.5% within 3 minutes. This does not include where calls are answered and put on hold. - Emergency re…
Official publications
- FTS · 040374-2024 · 16 December 2024
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