Software Communications Tool Request for Information
- Published
- 5 December 2025
- Lots
- 1
- Notice number
- 080292-2025
- Reference
- ocds-h6vhtk-05f00b
- Official source
- Official source
CPV codes
- 48000000Software package and information systems
Description
APHA is seeking software solutions to enhance staff communication and soft skills. Our diverse workforce—including inspectors, scientists, and customer service teams—regularly interacts with stakeholders such as farmers and livestock keepers, where clear and empathetic communication is vital. We aim to procure tools that allow staff to practice real-life scenarios, identify early signs of escalation, and apply effective strategies to manage challenging interactions. This investment will help us build confidence, strengthen relationships, and deliver exceptional customer service. Please see attached the Request for Information. If you have any access issues, please email me: izabella.roberts@defra.gov.uk Please note that the contract start and end dates are just indicative.
Official publications
- FTS · 080292-2025 · 5 December 2025
Other tenders from ANIMAL AND PLANT HEALTH AGENCY
- Good Practice Training
- Provision of Contingency Official Veterinarians ("COV") Services in Scotland
- Supply of Automatic Nucleic Acid Extractor
- APHA CapEx: Supply of MALDI-ToF Mass Spectrometer & Servicing Plan
- Cyber Vulnerability Assessment
- APHA CapEx: Supply of Spectral Flow Cytometer Analyser
- The Supply of Sterile Boot Swab Kits to the Animal and Plant Health Agency
- Supply of Real-Time PCR Instruments to APHA
- Supply of a Remote Temperature Monitoring System to APHA
- C34977- Mid Throughput IDEAL™32 Extraction Robot.
Frequently asked questions
- Who is the buyer of this tender?
- The contracting authority is ANIMAL AND PLANT HEALTH AGENCY (United Kingdom).
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