Service Quality Regime
Reference ocds-h6vhtk-0665d7 · SE TRAINS LIMITED
Prior notice. Estimated value: £1,032,000.
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Amounts and figures
Description
Lot 1 - Provision of auditors (people) to conduct service quality audits in line with the Service Quality criteria provided by SET, marking clearly when a 'failure' has occurred ensuring accurate reporting and supporting evidence such as images and video. Additionally, as part of the onboarding, in conjunction with Lot 2, the auditors would be expected to log each individual asset to populate and maintain an asset register. Lot 2 - The provision of an auditing app, which auditors can use to effectively report the performance of stations and trains, providing them with the ability to mark failures against the set criteria. Additionally, provide a service quality management system which can process all the data received and report the required scoring mechanisms as set out by SET, as well as providing robust dashboards allowing SET to effectively review and interpret the data. Lastly, hosting a detailed asset register, which splits each station into zones, provides a unique reference number for each asset, and has a photo and location on a map. This would involve working with the supplier of Lot 1.
Lots (2)
| Lot | Description | CPV code | Amount |
|---|---|---|---|
| 1 | Provision of Auditors (People) | 72225000 System quality assurance assessment and review services | £912,000 |
| 2 | Provision of an Auditing App | 72225000 System quality assurance assessment and review services | £120,000 |
Official publications
| Medium | Reference | Date |
|---|---|---|
| FTS | 025762-2026 | 20 March 2026 |
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Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 31 July 2026. Check the official source, as dates can be modified.
- What is the estimated value of this tender?
- The estimated value published by the buyer is £1,032,000.
- Who is the buyer of this tender?
- The contracting authority is SE TRAINS LIMITED (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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