Service Desk Telephone Support - Shared Technology Services
Buyer: London Borough of Brent
- Published
- 14 March 2025
- Place of performance
- UK
- Procedure
- Open procedure
- Lots
- 1
- Notice number
- 009340-2025
- Reference
- ocds-h6vhtk-04ed11
- Official source
- Official source
CPV codes
- 79500000Office-support services
Description
On behalf of Shared Technology Services, London Borough of Brent is seeking tenders via an Open procedure for Service Desk Telephone Support on 24 x 7 x 365 basis. It is mandatory for Shared Technology Services to have service desk telephone support on 24 x 7 x 365 basis. The anticipated delivery date will be 1st April 2025. The proposed contract term is 1 year, + 1 year extension. The requirement is to provide a first-line telephone support service for the three council partners (London Borough of Brent, London Borough of Lewisham and London Borough of Southwark) and the LGA to run alongside the STS onsite, UAT and central service desk teams. Shared Technology Services (STS) provides IT infrastructure management and support to three partner councils, namely the London Boroughs of Brent, Lewisham and Southwark. Additional supported services include networks, messaging and collaboration services, support for end-user devices such as laptops, tablets and mobile phones, as well as providing the service desk to resolve IT-related incidents and requests. The three partner councils that provide governance over STS are Brent, Lewisham and Southwark, as set out in the Inter Authority Agree…
Awards
| Awarded to | Amount | Date |
|---|---|---|
| Node4 Ltd | — | — |
Official publications
- FTS · 009340-2025 · 14 March 2025
Other tenders from London Borough of Brent
- Disabled Facilities Adaptations DN805651 RESID 2526-106
- PROVISION OF INTERPRETING AND LANGUAGE SERVICES
- Household Removal Service
- National Non-Domestic Rates (NNDR) - Service
- National Non-Domestic Rates (NNDR) - Service
- Provision of Independent Health Complaints Advocacy Service
- Provision of Independent Health Complaints Advocacy Service
- Merchant Acquiring Services
- Market Engagement - Local Authority Housing, Revenue and Benefits system
- Advocacy & Independent Visitor Service
Frequently asked questions
- Who is the buyer of this tender?
- The contracting authority is London Borough of Brent (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
Create a free account and receive new public tenders published in the United Kingdom that match your business, every day.