ScotRail Customer Contact Centre
Reference ocds-h6vhtk-03f5ae · ScotRail Trains Limited .
Awarded to Teleperformance Ltd for £9,309,053.
Interested in tenders like this? Get the next tenders like this one published in the United Kingdom by email. Free, no card needed.
Amounts and figures
Description
ScotRail is awarding this previously advertised and now complete procurement procedure for a fully managed customer contact centre. The scope of the contact centre is to provide a direct route for our customers to contact us via various methods including phone, email, letter and web support. The centre will support general enquiries, complaints, telesales, delay repay with the option to include passenger assist and web support services in the future
Awards
| Lot | Awarded to | Amount | Date |
|---|---|---|---|
| 1 | Teleperformance Ltd | £9,309,053 | — |
Official publications
| Medium | Reference | Date |
|---|---|---|
| FTS | 073972-2025 | 14 November 2025 |
Other tenders from ScotRail Trains Limited .
See the buyer →- Periodic Indicative Notice (PIN) for Additional Depot and Stabling Capacity for Scotland's Railway Published: 3 November 2026
- Class 334 Rolling Stock Lease Published: 13 October 2026
- HVAC Support Services Published: 24 September 2026
- Traction Motor Maintenance – Class 318 and 320 Published: 18 September 2026
- ScotRail Track Depot Maintenance Published: 16 September 2026
- Framework Agreement for Glass Replacement on Class 170, 334 & 380 Trains Published: 8 September 2026
- Supply and Delivery of Bulk Fuels Published: 4 September 2026
- PQQ for Lease of Pressure Washer Equipment Published: 11 August 2026
- Class 320/4 Rolling Stock Lease Published: 28 July 2026
- Class 320 Rolling Stock Lease Published: 28 July 2026
Previous and next from ScotRail Trains Limited .
Similar open tenders
- Provision of Internal Audit Services
- Supply of 10, 20 and 30 year Service Lapel Bin Badges awarded to staff for long service.
- Procurement of external audit services 2028-2033
- Procurement of external audit services 2028-2033
- Glasgow Business Growth Framework - Phase 4
- Provision of Interpretive Design Services for Old Home Farm – Fyvie Castle, Gardens and Estate
Frequently asked questions
- Who is the buyer of this tender?
- The contracting authority is ScotRail Trains Limited . (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
How can I find out about similar tenders when they are published?
Create an account at el-vinculo.com and we give you a free month and set up your company's filters — contract type, CPV codes, value and territory — so you are the first to know when new tenders like this one come out in the United Kingdom. We email you as soon as one matching your profile is published, with the whole deadline ahead to prepare the bid.
Public tenders by region
Create a free account and receive new public tenders published in the United Kingdom that match your business, every day.