ScotRail Customer Contact Centre
Buyer: ScotRail Trains Limited
- Published
- 14 November 2025
- Estimated value
- £9,309,053
- Place of performance
- UKM
- Procedure
- Restricted procedure
- Lots
- 1
- Notice number
- 073972-2025
- Reference
- ocds-h6vhtk-03f5ae
- Official source
- Official source
CPV codes
- 79512000Call centre
- 79511000Telephone operator services
- 79510000Telephone-answering services
- 79500000Office-support services
Description
ScotRail is awarding this previously advertised and now complete procurement procedure for a fully managed customer contact centre. The scope of the contact centre is to provide a direct route for our customers to contact us via various methods including phone, email, letter and web support. The centre will support general enquiries, complaints, telesales, delay repay with the option to include passenger assist and web support services in the future
Awards
| Awarded to | Amount | Date |
|---|---|---|
| Teleperformance Ltd | — | — |
Official publications
- FTS · 073972-2025 · 14 November 2025
Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is £9,309,053.
- Who is the buyer of this tender?
- The contracting authority is ScotRail Trains Limited (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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