Road User Charging - Business Operations Service Extension
Buyer: Transport for London
Awarded to Capita Business Services Ltd for £305,900,000.
- Published
- 13 October 2026
- Estimated value
- £305,900,000
- Place of performance
- UKI
- Procedure
- Direct award
- Lots
- 1
- Notice number
- 096618-2026
- Reference
- ocds-h6vhtk-06b387
- Official source
- Official source
CPV codes
- 60112000Public road transport services
- 63712000Support services for road transport
- 72000000IT services: consulting, software development, Internet and support
- 98351110Parking enforcement services
Description
Transport for London (TfL) has two contracts with Capita Business Services Limited (Capita) to supply systems and services in support of Road User Charging (RUC): (1) the Business Operations (BOps) contract, which provides a system for processing payments, multi-channel customer interactions, the receipt, handling and verification of associated records and interfaces with enforcement operations systems and other RUC systems; and (2) the Enforcement Operations (EOps) contract, which provides a system for processing Penalty Charge Notices, multi-channel customer interactions, regulatory compliance and interfaces with business operations systems and other RUC systems. TfL is preparing to launch a competitive procurement for a combined Business and Enforcement Operations (BEOps) contract to replace the existing BOps and EOps contracts, but there is insufficient time to procure and transition to the combined replacement before the current contracts expire on 25 September 2026. TfL has commenced market engagement in advance of launching the competitive procurement. Due to the scale and complexity of the existing services and the need to design, build, integrate and safely deploy a replac…
Awards
| Awarded to | Amount | Date |
|---|---|---|
| Capita Business Services Ltd | £305,900,000 | — |
Official publications
- FTS · 096618-2026 · 13 October 2026
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