REQUEST FOR INFORMATION - Victim Survey Management System
- Published
- 21 November 2025
- Lots
- 1
- Notice number
- 076130-2025
- Reference
- ocds-h6vhtk-05e684
- Official source
- Official source
CPV codes
- 48480000Sales, marketing and business intelligence software package
- 48481000Sales or marketing software package
- 79310000Market research services
- 79311000Survey services
- 79320000Public-opinion polling services
- 79342000Marketing services
Description
This is a REQUEST FOR INFORMATION only. In line with force vision and strategic priorities, West Mercia has a responsibility to capture and understand service user feedback and to use this to inform service improvement. Through the right technology, West Mercia are keen to capture this information more efficiently, effectively and with greater inclusivity so that the necessary improvements to our service can be implemented at the appropriate touch point in the service user journey. The purpose of this project is to design and deliver a comprehensive feedback solution that captures the experiences of individuals who have engaged with the police service and, if applicable, criminal justice service more broadly, as a service user or victim of a crime. The feedback will provide valuable insights into how service users perceive the quality of service, communication, and support throughout their journey, from initial contact to case closure. Should your organisation wish to be included in this exercise you should indicate your interest by providing confirmation via the correspondence facility on the In-Tend Bluelight eTendering Tool : Sell2 (in-tend.co.uk) - (https://sell2.in-tend.co.uk…
Official publications
- FTS · 076130-2025 · 21 November 2025
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Frequently asked questions
- Who is the buyer of this tender?
- The contracting authority is West Mercia Police and Crime Commissioner (United Kingdom).
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- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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