Realtime Customer Contact
- Published
- 9 May 2025
- Place of performance
- UKH
- Procedure
- Restricted procedure
- Lots
- 1
- Notice number
- 020201-2025
- Reference
- ocds-h6vhtk-04a35e
- Official source
- Official source
CPV codes
- 75100000Administration services
Description
Anglian Water Services Ltd (Anglian Water) is undertaking a Procurement Exercise to assess Bidders for the provision of Real time customer contact and associated activities to improve resilience and adapt to technological changes as set out in the specification and draft contract documentation. The scope will cover a proportion of inbound telephony channels and outbound dialler (in addition WhatsApp and Live chat) negating the need for onshore resource post 4pm weekdays and during weekends. All workstreams contained within the contract will require judgement based thinking at different levels of complexity. For further information regarding this sourcing event please refer to the Bidder RFI/RFP Guidance document that is attached to the scanmarket event.
Official publications
- FTS · 020201-2025 · 9 May 2025
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Frequently asked questions
- Who is the buyer of this tender?
- The contracting authority is ANGLIAN WATER SERVICES LIMITED (United Kingdom).
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