Provision of High Volume Call Handling (HVCH)
- Published
- 22 September 2025
- Estimated value
- £363,000
- Place of performance
- UKN
- Procedure
- Direct award
- Lots
- 1
- Notice number
- 058608-2025
- Reference
- ocds-h6vhtk-059dc2
- Official source
- Official source
CPV codes
- 72000000IT services: consulting, software development, Internet and support
Description
HVCH is an integral part of NIE Networks’ fault and emergency response processes and systems. It plays a fundamental role in call handling operations, both during normal call volumes and periods of high demand. The HVCH hosted system provides 100% speech recognition, enabling customers to be identified by postcode and house number when their telephone number is not matched within the NIE Networks’ database. Using HVCH ensures callers reporting a fault never receive an engaged tone, as the call is either handled by a Customer Service Agent (CSA), or the automated HVCH system. Additionally, HVCH provides customers with the option to report a fault online.
Awards
| Awarded to | Amount | Date |
|---|---|---|
| Eckoh UK Limited | £363,000 | 19 September 2025 |
Official publications
- FTS · 058608-2025 · 22 September 2025
Other tenders from Northern Ireland Electricity Networks Limited
- Supply of LV Pole Mounted Fuse Units
- S1155 (2027) Facilities Management Services
- C008 (2027) Preliminary Market Engagement for the Supply of Tapes
- C016 (2027) Supply of Prepayment Electricity Meters - Preliminary Market Engagement
- Supply of Cable Protection Tiles/Warning Tapes
- Supply of Metal Cladding Enclosures
- S1138 (2027) The Hire, Erection and Dismantling of Scaffold Services
- Supply of 33kV Switchboard extension panels
- CA277 2026 Qualifying Utilities Dynamic Market for Flexibility Services
- Provision of HV Generation
Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is £363,000.
- Who is the buyer of this tender?
- The contracting authority is Northern Ireland Electricity Networks Limited (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
Get alerts for tenders like this
Create a free account and receive new public tenders published in the United Kingdom that match your business, every day.
Create a free account and receive new public tenders published in the United Kingdom that match your business, every day.