Provision of Debt Collection Services
Reference ocds-h6vhtk-06eabf · HM Revenue & Customs
Prior notice. Estimated value: £350,000,000.
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Amounts and figures
Description
HMRC is inviting suppliers to take part in pre-market engagement to help us understand market capability, appetite and delivery options for future third-party debt collection services. HMRC wants to understand what the market can offer across the end-to-end debt recovery lifecycle, including debt collection, debt analytics, affordability assessment, data enrichment, customer engagement, vulnerability support and related debt collection services. HMRC is particularly interested in understanding how suppliers can combine these capabilities to ensure debts are collected fairly and sustainably, including the identification and ethical treatment of vulnerable customers, improved recovery outcomes, customer experience, operational resilience and value for money. The services HMRC may need could include, but aren't limited to: • Managed debt collection services • Debt collection agency services • Debt placement and allocation services • Debt segmentation and treatment strategy services • Customer contact and engagement services • Digital self-service repayment solutions • Affordability assessment services • Open Banking enabled repayment and affordability solutions • Data enrichment and …
Official publications
| Medium | Reference | Date |
|---|---|---|
| FTS | 080444-2026 | 24 August 2026 |
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is £350,000,000.
- Who is the buyer of this tender?
- The contracting authority is HM Revenue & Customs (United Kingdom).
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